Widget Customization

Customize the appearance, behavior, and voice settings of your chat widget

The Widget tab in the agent panel lets you fully customize how the chat widget looks and behaves on your website. All changes are previewed in real time.

Render Button

The Render button in the widget preview area reloads the live preview of your widget with the current settings. Use it to see how your changes look before saving.

Appearance

The Appearance tab controls the visual design of the widget.

Colors

Setting	Description
Primary	Main button and accent color of the widget
Chat	Chat action button color
Message	Background color of the agent’s message bubbles
Animation	Color of pulse and glow effects around the widget button
Rating	Color of the star rating icons after conversation
Status Text	Color of the status text on the widget button

Click any color swatch to open the color picker with a saturation/hue selector and hex input.

Text Labels

Setting	Default	Description
Main Title	”Need help?”	Title displayed on the widget button
Call Button	”Web call”	Label on the voice call button
Chat Button	”Chat”	Label on the chat button
Input Placeholder	”Enter the text”	Placeholder text in the message input field

Position

Option	Description
Bottom Right	Default — widget appears in the bottom-right corner
Bottom Center	Centered at the bottom of the page
Bottom Left	Bottom-left corner
Top Right	Top-right corner
Top Center	Centered at the top
Top Left	Top-left corner

Size & Style

Setting	Options	Description
Widget Theme	Light / Dark	Color theme of the chat window
Widget Size	Small / Medium / Large	Overall size of the widget
Border Radius	0–50px (slider)	Corner roundness of the widget
Background Opacity	0–100% (slider)	Transparency of the widget background
Avatar URL	URL	Custom avatar image for the agent in the chat

Behavior

The Behavior tab controls how the widget functions.

Language

Setting	Options	Description
Widget Language	English, Українська, Polski, Deutsch, Español	Interface language for all widget labels and system messages

Features

Setting	Default	Description
Feedback Collection	On	Show a star rating prompt after the conversation ends
Text During Call	On	Allow the user to type text messages while a voice call is active
Chat Only Mode	Off	Disable voice calls entirely — only text chat is available
Terms & Conditions	Off	Require the user to accept terms before starting a chat
Sound Effects	On	Play notification sounds for new messages

Automation

Setting	Default	Description
Auto Open	Off	Automatically open the widget after a delay
Auto Open Delay	5s (slider, 0–60s)	How long to wait before auto-opening (only when Auto Open is enabled)
Auto Greeting	Off	Automatically send a greeting message when the widget opens

Visibility

Setting	Default	Description
Widget Enabled	On	Master toggle — show or hide the widget on your website
Show on Mobile	On	Display the widget on mobile devices
Show on Desktop	On	Display the widget on desktop devices

Branding

Setting	Default	Description
Powered By Badge	On	Show the “Powered by Revol” branding at the bottom of the widget
Welcome Message	—	A greeting message displayed when the chat opens (before the user sends anything)

Terms Details

When Terms & Conditions is enabled, these additional fields appear:

Setting	Description
Terms Text	The text shown to the user (e.g., “By continuing, you agree to our Terms of Service”)
Terms URL	Link to your full terms page

Voice

The Voice tab configures speech recognition and text-to-speech for voice calls.

Speech Recognition (STT)

Setting	Options	Description
Language	Українська, English	Language for speech-to-text transcription

Greeting Message

The text that the agent speaks when answering a voice call. You can Preview the audio before saving and Save to apply it.

Farewell Message

The text spoken when the call ends. Also has Preview and Save buttons.

Voice Output (TTS)

Setting	Options	Description
Provider	OpenAI TTS	Text-to-speech provider (ElevenLabs and Google Cloud TTS coming soon)
Voice	Alloy, Echo, Fable, Onyx, Nova, Shimmer	Voice character for the agent
Model	tts-1, tts-1-hd	Audio quality — standard or HD
Speed	0.5x – 2.0x (slider)	Speech speed

Voice descriptions:

Voice	Character
Alloy	Neutral, balanced
Echo	Warm, conversational
Fable	Expressive, British accent
Onyx	Deep, authoritative
Nova	Friendly, optimistic
Shimmer	Clear, gentle

Test Voice

Enter any text and click Play Test to hear how the selected voice sounds with the current settings.

Save & Reset

• Save — apply all changes to the widget
• Reset — revert all settings to their last saved state